Company Logo
Company Logo

Return / Replacement Policy

  • Reduces fraudulent return requests through strict eligibility rules
  • Outlines the exact condition required for a product to be returned
  • Clarifies who bears the cost of return shipping and logistics
  • Streamlines the quality check process for returned items
  • Enhances brand loyalty by offering a fair replacement process
  • Ensures compliance with e-commerce consumer protection standards
  • Defines a clear window for customers to report defective products

We Are Recognised On

Google Reviews JustDial Trustpilot

We Are Recognised On

Google Reviews JustDial Trustpilot Google Reviews JustDial Trustpilot
Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Overview

A Return and Replacement Policy explains how a customer can return a product they are unhappy with or have it replaced. It defines what items are "returnable" and the steps required to initiate the process.

Businesses need this to protect themselves from "returns abuse" while still providing a positive customer experience. It is the primary document for determining if a used, washed, or damaged item can be legally rejected for return.

Under Indian consumer laws, e-commerce platforms must clearly disclose their return policies. This policy covers risks related to defective goods and ensures that the business has a documented "Quality Check" (QC) process before issuing a replacement.

Why Choose Ark for Return / Replacement Policy

Airtight Return Terms to Minimize Product Losses

Brief Description:
We draft precise return rules that protect your stock and satisfy your customers.

Instant Generation

Automated workflows ensure zero wait times for your PDF export.

Vetted Templates

Updated quarterly to align with the latest regional legal standards.

Standard Draft
  • Return window
  • Item condition
  • Process steps
  • Excluded items
Get Started

FAQs

What is a typical return window?

Most businesses allow 7 to 15 days from the date of delivery.

Can I refuse a return if the tag is removed?
Who pays for return shipping?
Are all items returnable?
What is the difference between a return and a replacement?
What if I receive a different item back from the customer?
Do I need to offer "Reverse Pickup"?

Why Partner With ARK?

A seamless blend of technology and Chartered Accountant expertise to simplify your business registration.

Comprehensive Tax Services

From GST to income tax, we ensure timely and accurate filings with end-to-end support.

Financial Strategy

We help businesses plan, grow, and manage finances effectively through customized consulting.

ARK Advisor Expert
Startup & MSME Support

Right from business registration to ROC compliance, we assist MSMEs at every stage.

Experienced CA Team

Led by Chartered Accountants with deep domain expertise and industry-specific experience.

What Our Clients Say

Discover what our satisfied clients have to say about their experience working with us

Sandeep Reddy
Founder, Retail Trading Business
" ARK Advisors made our audit process smooth and stress-free. Clear checklist, timely follow-ups, and very practical guidance. "
Anusha Sharma
Partner, Professional Services Firm
" Their team quickly identified compliance gaps and suggested actionable fixes. Reporting was crisp and easy for management to understand. "
Rohit Kulkarni
CFO, Manufacturing Unit
" We got strong process recommendations and control improvements. The audit insights genuinely helped us reduce leakage and improve discipline. "
Meghana Rao
Director, Startup
" Professional, responsive, and very transparent. They explained everything in simple terms and kept the entire process on schedule. "
Imran Khan
Owner, Hospitality Business
" The team ensured our documentation was audit-ready and supported us throughout. Great experience and strong attention to detail. "

Popular Searches


No popular searches added yet.

Let's discuss your new business!

Looking for collaboration? ARK Advisors Llp