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Order Fulfilment Agreement

  • Ensures accurate and timely processing of customer orders
  • Defines clear inventory management and storage responsibilities
  • Protects against financial losses due to shipping errors or damage
  • Establishes transparent pricing for picking, packing, and last-mile delivery
  • Enhances customer satisfaction through predefined delivery benchmarks
  • Provides a clear process for handling returns and reverse logistics
  • Limits brand liability for errors committed by third-party logistics partners

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Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Overview

An Order Fulfilment Agreement is a contract between a merchant and a logistics or warehouse provider. It governs the entire process from the moment an order is placed until it reaches the end customer’s doorstep.

Businesses need this when outsourcing their supply chain, warehousing, or delivery operations. It is critical for ensuring that the third-party provider treats your inventory with care and meets the delivery speeds promised to your customers.

The legal importance lies in the "Risk of Loss" transfer. Under Indian law, this agreement clarifies who is responsible for inventory while it is in the warehouse or in transit, covering risks related to theft, damage, and delivery failures.

Why Choose Ark for Order Fulfilment Agreement

Operational Clarity for Your Logistics and Delivery Chain
We draft fulfillment contracts that ensure your products reach customers on time and intact.

Instant Generation

Automated workflows ensure zero wait times for your PDF export.

Vetted Templates

Updated quarterly to align with the latest regional legal standards.

Standard
  • Storage fees
  • Packing specs
  • Delivery SLAs
  • Error penalties
Get Started

FAQs

Who is responsible if a product is damaged in the warehouse?

The agreement defines the "Storage Liability" and the provider’s duty to compensate.

What are "Fulfilment SLAs"?
How do we handle customer returns?
Can I audit the inventory held by the provider?
What happens during peak season delays?
Who pays for the shipping insurance?
Is the provider liable for "Wrong Item Sent" errors?
What is an Order Fulfilment Agreement?
Does it cover warehousing and logistics responsibilities?
Who is liable for damaged or lost orders?

Why Partner With ARK?

A seamless blend of technology and Chartered Accountant expertise to simplify your business registration.

Comprehensive Tax Services

From GST to income tax, we ensure timely and accurate filings with end-to-end support.

Financial Strategy

We help businesses plan, grow, and manage finances effectively through customized consulting.

ARK Advisor Expert
Startup & MSME Support

Right from business registration to ROC compliance, we assist MSMEs at every stage.

Experienced CA Team

Led by Chartered Accountants with deep domain expertise and industry-specific experience.

What Our Clients Say

Discover what our satisfied clients have to say about their experience working with us

Sandeep Reddy
Founder, Retail Trading Business
" ARK Advisors made our audit process smooth and stress-free. Clear checklist, timely follow-ups, and very practical guidance. "
Anusha Sharma
Partner, Professional Services Firm
" Their team quickly identified compliance gaps and suggested actionable fixes. Reporting was crisp and easy for management to understand. "
Rohit Kulkarni
CFO, Manufacturing Unit
" We got strong process recommendations and control improvements. The audit insights genuinely helped us reduce leakage and improve discipline. "
Meghana Rao
Director, Startup
" Professional, responsive, and very transparent. They explained everything in simple terms and kept the entire process on schedule. "
Imran Khan
Owner, Hospitality Business
" The team ensured our documentation was audit-ready and supported us throughout. Great experience and strong attention to detail. "

Let's discuss your new business!

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