Service Level Agreement
- ✔ Defines measurable service standards and delivery timelines
- ✔ Fixes accountability for performance and service failures
- ✔ Removes ambiguity around uptime and response commitments
- ✔ Establishes clear penalty and service credit mechanisms
- ✔ Improves transparency through structured reporting obligations
- ✔ Simplifies dispute resolution using objective performance metrics
- ✔ Aligns service delivery with business continuity goals
We Are Recognised On
We Are Recognised On
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