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Refund and Cancellation Policy

  • Sets clear expectations regarding the reversal of financial transactions
  • Reduces the number of chargebacks and payment disputes with banks
  • Minimizes customer frustration through transparent cancellation rules
  • Protects the business from financial loss due to last-minute cancellations
  • Establishes a professional standard for customer service and support
  • Ensures compliance with Indian consumer protection and e-commerce laws
  • Simplifies the workflow for support teams handling refund requests

We Are Recognised On

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Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Experience Icon

7 Years

Of Experience

Cases Solved Icon

3622 +

Cases Solved

Awards Gained Icon

10 +

Awards Gained

Trusted Clients Icon

144 k +

Trusted Clients

Queries Solved Icon

36 k+

Queries Solved

Overview

A Refund and Cancellation Policy outlines the conditions under which a customer can cancel an order and receive their money back. It defines timelines, deduction amounts, and the mode of repayment.

Businesses need this to manage their cash flow and operational planning. For servicebased businesses (like hotels or software) and e-commerce sites, having a clear policy is the only way to legally deny a refund request that falls outside of agreed terms.

Legally, this policy is required under the Consumer Protection (E-Commerce) Rules, 2020. It covers the risk of "unfair trade practices" and ensures that the merchant’s refund process is documented and enforceable in a consumer court.

Why Choose Ark for Refund and Cancellation Policy

Fair and Enforceable Policies for Financial Transaction Security

Brief Description:
We draft clear refund terms that protect your revenue and ensure customer clarity.

Instant Generation

Automated workflows ensure zero wait times for your PDF export.

Vetted Templates

Updated quarterly to align with the latest regional legal standards.

Standard Draft
  • Timeline rules
  • Refund mode
  • Cancellation fees
  • Eligibility criteria
Get Started

FAQs

Can I have a "No Refund" policy?

Yes, but it must be clearly stated and must not violate consumer protection laws.

What is a reasonable timeline for refunds?
Can I deduct a fee for cancellations?
How do I handle refunds for digital products?
What if a customer files a bank chargeback?
Does this policy apply to sale items?
Can I refund through store credit?

Why Partner With ARK?

A seamless blend of technology and Chartered Accountant expertise to simplify your business registration.

Comprehensive Tax Services

From GST to income tax, we ensure timely and accurate filings with end-to-end support.

Financial Strategy

We help businesses plan, grow, and manage finances effectively through customized consulting.

ARK Advisor Expert
Startup & MSME Support

Right from business registration to ROC compliance, we assist MSMEs at every stage.

Experienced CA Team

Led by Chartered Accountants with deep domain expertise and industry-specific experience.

What Our Clients Say

Discover what our satisfied clients have to say about their experience working with us

Sandeep Reddy
Founder, Retail Trading Business
" ARK Advisors made our audit process smooth and stress-free. Clear checklist, timely follow-ups, and very practical guidance. "
Anusha Sharma
Partner, Professional Services Firm
" Their team quickly identified compliance gaps and suggested actionable fixes. Reporting was crisp and easy for management to understand. "
Rohit Kulkarni
CFO, Manufacturing Unit
" We got strong process recommendations and control improvements. The audit insights genuinely helped us reduce leakage and improve discipline. "
Meghana Rao
Director, Startup
" Professional, responsive, and very transparent. They explained everything in simple terms and kept the entire process on schedule. "
Imran Khan
Owner, Hospitality Business
" The team ensured our documentation was audit-ready and supported us throughout. Great experience and strong attention to detail. "

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