SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy (“Policy”) is framed in accordance with the applicable laws of India, including the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and the Information Technology Act, 2000.

This Policy governs the shipping and delivery of products purchased on the e-commerce website (“Website”) operated by {{f1_entity_name}}, having its registered office at {{f2_registered_address}} (“Company”, “We”, “Us”, or “Our”).

By placing an order on the Website, the user (“User”, “You”, or “Your”) agrees to be bound by this Policy.

1. DEFINITIONS

1.1 “Applicable Law” means all laws, statutes, rules, regulations, guidelines, notifications, and judicial precedents applicable in India.

1.2 “Order” means a confirmed request placed by the User for purchase of products through the Website.

1.3 “Delivery” means the transfer of physical possession of the product to the User or its authorised representative.

2. SHIPPING LOCATIONS

2.1 The Company currently ships products to locations within {{f3_shipping_territory}}.

2.2 Delivery to certain remote or restricted areas may be subject to additional time or limitations.

3. SHIPPING METHODS AND PARTNERS

3.1 The Company shall use third-party logistics and courier service providers for shipping and delivery of products.

3.2 The Company shall not be responsible for delays caused by courier partners due to unforeseen or unavoidable circumstances.

4. SHIPPING CHARGES

4.1 Shipping charges, if applicable, shall be clearly displayed at the time of checkout.

4.2 The Company reserves the right to revise shipping charges from time to time without prior notice.

5. DELIVERY TIMELINES

5.1 Orders are typically processed within {{f4_order_processing_time}} from confirmation of payment.

5.2 Estimated delivery timelines shall be {{f5_estimated_delivery_period}}, subject to location, courier serviceability, and force majeure events.

5.3 Delivery timelines provided are indicative and not guaranteed.

6. ORDER TRACKING

6.1 Once an Order is shipped, the User may receive tracking details through email, SMS, or the User account dashboard, as applicable.

6.2 The User is responsible for monitoring the shipment status using the provided tracking information.

7. DELIVERY CONDITIONS

7.1 Products shall be delivered to the address provided by the User at the time of placing the Order.

7.2 The Company shall not be responsible for non-delivery or delay due to incorrect or incomplete address details provided by the User.

7.3 Delivery shall be deemed complete upon delivery to the specified address or receipt by any person present at such address.

8. DAMAGED OR MISSING PRODUCTS

8.1 The User shall inspect the product at the time of delivery.

8.2 Any damage, defect, or discrepancy must be reported to the Company within {{f6_reporting_period}} from the time of delivery, in accordance with the Company’s Refund and Cancellation Policy.

9. FORCE MAJEURE

9.1 The Company shall not be liable for any delay or failure in delivery caused due to events beyond its reasonable control, including natural disasters, strikes, governmental actions, pandemics, or logistical disruptions.

10. MODIFICATION OF POLICY

10.1 The Company reserves the right to amend, modify, or update this Policy at any time.

10.2 Any changes shall be effective upon publication on the Website.

11. GRIEVANCE REDRESSAL

11.1 In accordance with Applicable Law, the Company appoints the following Grievance Officer:

Name: {{f7_grievance_officer_name}} Designation: {{f8_designation}} Email: {{f9_email_address}} Address: {{f10_address}}

12. GOVERNING LAW AND JURISDICTION

12.1 This Policy shall be governed by and construed in accordance with the laws of India.

12.2 Subject to Clause 13, the courts at {{f11_city}}, India, shall have exclusive jurisdiction.

13. ARBITRATION

13.1 Any dispute arising out of or in connection with this Policy shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

13.2 The seat and venue of arbitration shall be {{f12_city}}, India. 13.3 The arbitration proceedings shall be conducted in the English language by a sole arbitrator appointed in accordance with the said Act.

14. SEVERABILITY

14.1 If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. ENTIRE POLICY

15.1 This Policy constitutes the entire understanding between the User and the Company with respect to shipping and delivery of products purchased on the Website.

IN WITNESS WHEREOF, the Company has published this Shipping and Delivery Policy on {{f13_effective_date}}.

Shipping And Delivery Policy

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